ORDERING & PAYMENT
1. How do I place an online order?
Adding items to your cart: Once you've found an item you'd like to purchase, just click on the "Add to cart" button. Your shopping cart will update every time you add or delete an item to your order. When you want to check out, simply click the Checkout link when viewing your shopping cart.
Deleting items from your cart: To remove an item from your Shopping Cart, click the remove button next to the item.
2. Is it safe to place my order online?
Your credit card transaction is safe and secure when you place your order online at our Web site. Because Internet security is so important to AEDES and our customers, our online store operates under the highest security protocol -- the Secure Socket Layer Protocol -- supported by most browsers.
Critical information such as credit card numbers are not stored, and all personal information is encrypted so that it cannot be read as information is sent over the Internet. All ordering information is sent directly to AEDES and can only be decoded by us.
Of course, if you do not feel comfortable ordering online, please call us at 888-AEDES15 and we will take your order by phone.
3. Which credit cards do you accept?
We accept Visa, Master Card, Discover and American Express.
4. How do I order by phone, mail, or fax?
Ordering by phone: To phone in your order, please call 888-AEDES15, or 212-206-8674, 7 days a week between the hours of 12 pm - 8 pm EST. During other hours, you may leave an electronic voice message and we will call you back.
Ordering by fax: To fax your order, please send us your order with your name, credit card type & number, expiration date, and your signature. The number for fax orders is 212-206-8675.
Please be sure to include the specific quantity, catalog number(s) and title(s) of the item(s) you are ordering, as well as the shipping address where we should send your order.
Ordering by mail: To mail your order, please send a check or money order payable to AEDES for the total amount of your order plus the shipping fee. If your order is being shipped to NY please add appropriate sales tax. The address for mail orders is:
Aedes De Venustas
9 Christopher Street
New York, NY 10014
Please be sure to include the specific quantity and title(s) of the item(s) you are ordering, as well as the shipping address where we should send your order.
5. Can my order be shipped outside North America?
At this point, we can only deliver within the United States.
Due to recent difficulties with Canadian customs we cannot accept orders to Canada. Fragrances are considered hazardous goods and we are not able to ship outside of the United States at this moment.
SHIPPING & DELIVERY
1. How much does shipping and handling cost?
Standard shipping fees are based on the cost of your order:
| ||FedEx Shipping and Handling Charge|
delivery in 7-10 business days on in-stock items
Up to $75 $9.50
$75 to $150 $11.50
$150 to $300 $13.50
$300 and up $15.00
Next Day Delivery
Second Day Air
NOTE: ON EXPRESS DELIVERY SUCH AS NEXT OR SECOND DAY ADDITIONAL SHIPPING CHARGES MAY APPLY ON OVERSIZED BOXES.
2. Will I be charged sales tax?
AEDES is required to collect sales tax in states where we do business. Applicable sales tax (state and/or local) will be charged for deliveries to New York. Don't worry about figuring out the tax you owe -- when you place your online order, we'll add the appropriate tax (if any) for you.
3. What is your return policy?Contact AEDES Customer Service within 10 days of receiving your order to let us know that you will be making an exchange. Call us at 1-888-AEDES-15 Monday to Saturday from 12am to 8pm (EST) or email us at the address at the top of this page. We will need to know which item(s) you would like to have in exchange of your original items as well as your name, address and credit card number (to apply any difference of product price or shipping charges on exchanged items). You will be given a Return Authorization Code. Please write this code on the outside of your shipping box and address to :
AEDES DE VENUSTAS, INC - RETURNS
9 CHRISTOPHER ST
NEW YORK, NY 10014
Insuring your package protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: WE CANNOT ACCEPT ANY RETURN OF OPENED OR USED ITEMS! If you return any opened items we will not be able to accept your return and additional shipping will apply to return the opened, unsellable item to you.
Once we receive your return package, we will exchange your product for one of a same or greater value. Please note that we do not refund shipping charges on exchanged items.
PLEASE ALLOW UP TO 21 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS YOUR EXCHANGE.
1. Does AEDES offer gift-wrapping?
Gift wrap service costs $5.50 for non-floral and $15.00 for floral (with fresh flowers) per order. Please note if no instructions are specified in the comment box the gift-wrapping applies to your entire order.
Aedes de Venustas treats your gift as a small treasure -- our deluxe signature giftboxes are wrapped in silkend ribbon. Floral giftwraps are embellished with a fresh flower arrangement.
Prices are automatically omitted from gift packing slips. When ordering floral giftwraps, we recommend overnight service.