Shipping & Return Policy

SHIPPING

We are shipping your order with a 3rd party carrier when completing the check out. Once your order leaves our premises, we will not be responsible for any losses, damages or delays.

RETURNS FOR EXCHANGE ONLY!

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you any exchange. Furthermore AEDES.COM cannot be held responsible for any claims after 10 days of delivery.

To be eligible for a return, the item must be unopened, unused and in the same condition that you received it (unbroken cellophane wrapping). 

For the exchanges free shipping does not apply!

Additional non-returnable items:
Gift cards
Samples

To complete your return, we require a receipt or proof of purchase.

PLEASE CALL US AT 1-888-2333-715 TO RECEIVE A RETURN CODE WHICH NEEDS TO BE OUTSIDE THE RETURN BOX.

Returns for Exchange:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and e-mail a digital store credit to you. 

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aedes@aedes.com and send your item to: AEDES Perfumery, 16A Orchard St. New York, NY 10002

Shipping
To return your product, please mail your product to: AEDES Perfumery, 16A Orchard St. New York, NY 10002

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service.